Refund Policy

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Motek Sweetwear Refund Policy

At Motek Sweetwear, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a refund or exchange within 30 days from the date of purchase. To be eligible for a return, the product must be in new, unused condition with all tags attached and in its original packaging.

Steps to Return or Exchange:

1. Initiate Return/Exchange: Log into your Motek Sweetwear account or use the "Return/Exchange" form on our website to initiate the process.

2. Select Items for Return: Enter your order number and email address to select the items you wish to return or exchange.

3. Receive a Prepaid Return Shipping Label: Once your return request is processed, we will provide you with a prepaid return shipping label for eligible regions.

4. Return the Item: Package the items securely in the original packaging, affix the return label, and drop off the package at your nearest carrier location.

5. Refund Processing: Once we receive and inspect the returned items, we will process your refund within 5-7 business days.

Non-returnable Items:

• Items that have been used or washed.

• Items purchased through third-party retailers.

We want to make the return process as simple as possible. If you have any questions or issues, please reach out to our customer service team at [insert email] or call [insert phone number].

Exchange Policy: You can choose to exchange the product for a different size, color, or style (subject to availability) as long as the item meets our return criteria.